Articles

 What are the total costs of our services?

The total costs are dependant of the package you select while ordering. Our cheapest solutions is...

 Can I use an existing domain name?

Yes you can use your existing domain name. You can either configure your domain name to our...

 Can auction winners pay sellers directly?

Yes, we have a built-in PayPal and Stripe.com (credit cards) payment gateway.

 If I order, how soon can I start?

Our system sets up your new website immediately. You can start within 5 minutes. However: please...

 Is there a free trial period?

We do not offer a free trial period. However, if you are unsure then you could consider ordering...

 Can I customize the auction site?

You don't need to hire us to upload your own logo, change the color scheme or create information...

 What do you mean by max. 50 or max. 100 active auctions?

The Smart package allows a maximum of 50 active auctions: there can be max. 50 open (not ended)...

 Can I see a list of all features?

You can see a detailed list of all features at this page:...

 I already have a website. Can I integrate your solution?

No, our solution is not suitable for integration into an existing website. We advise you to...

 How many items can I list?

There are limits on the number of items you can list: Smart package: max. 50 active auctions...

 What happens after I order?

Our system sets up your new website immediately. You will receive system emails from our website...

 What servers do you use?

We use a managed VPS Server with SSD and Turbo Boost featuring up to 20x faster page loads! All...

 Can I translate your solution into my own language?

Yes, you can easily translate our solution to your own language. Just open a support ticket after...

 Can I cancel at any time?

Yes: you can easily cancel your subscription from your Client Area (go to...

 Can I really get a 10% discount?

Yes, we offer a 10% discount (November). You can use coupon code 10OFF when ordering. The coupon...

 Is hosting included?

Yes, hosting is included. Please also have a look at this page:...

 Do you also offer other TLD's like .auction?

Yes we can supply .auction domain names just like any other valid TLD. Please contact us if you...

 Will my auction site have any of your branding on it?

The Smart package has a small footer notice "powered by Easy.Auction". The Plus and Pro package...

 Will I own the domain name of my choice?

Yes, in case of a new domain name the domain will be registered using your details. You will own...

 Can I use SSL (https)?

Yes, we offer SSL for only 39USD one-off.

 Can I bulk import auctions using excel?

Currently we do not offer a bulk import tool.

 Can I change the website colors?

Yes you can. We created 20 color schemes. You can change the colors with a single click from your...

 Is a domain name included?

We can register your new domain name for $12 per year (.com, .net etc.). Please also have a look...

 Can I charge bidders for placing bids?

We do not currently support penny auctions.

 Do you charge any fees anytime we sell or auction an item?

We do not charge any fees or commissions other than the monthly fees stated on our website.

 Can I order from any country?

Easy.Auction provides it's service to customers from any country where it is not prohibited or...

 I am having troubles signing up. How should I enter the domain name while ordering?

Are you experiencing problems signing up, entering the domain name of your choice? Please make...

 Can I allow other people to sell on my auction site?

Yes. The administrator of the auction site can choose between single and multiple seller mode....

 Can I have a white label version of Easy.Auction?

Yes: the Plus and Pro package are unbranded (no footer notice of Easy.Auction at all).The Smart...

 I need a reverse auction (procurement system). Is that possible?

This is possible if you order the Pro Package. Please create a ticket (department: Support) after...

 I want to use your solution for real estate or car auctions. Is that possible?

Yes, you can use our solution for anything you like. Whether that is cars, real estate,...

 Can I upgrade or downgrade my plan at any time?

Yes, that is possible.

 Can I temporarily suspend my plan?

That is not possible. Obviously, you can cancel your membership and order again later.